![]() ![]() This is an error resulting from the Google Play Store process in charge of downloading and updating apps. Tap on Force Stop and then tap on Storage. If this doesn't help, go to Apps and find the Play Store. Check whether the Google Play Store, Google Services and Download Manager are allowed to use background data. Note: On a Motorola phone using anything prior to Android 6.0 Marshmallow, you don't need to tap on Storage 4 First, go to your settings and under Data usage select Cellular data usage. ![]() Scroll down and tap on the Google Play Store app.Fix issues with Play Store If you have issues locating the Play Store app, or opening. All Republic Wireless phones running Android 4.4.4 KitKat or higherįirst, ensure that the google account you are using in the Google Play Store, is not a restricted account (e.g., a work or school account) For the phones running Android 4.4.4 Kitkat through to Android 7.1 Nougat: The app will open and you can search and browse for content to download.Unable to update an app in the Google Play Store."Error retrieving information from server. When you select the app, game, movie, television show, song, book, or magazine that you’d like to purchase, Google Play will greet you with either a prompt to touch your device’s fingerprint.
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